We strive to be the best option for European vehicle repair by providing personal service that exceeds all other service facilities. It is our goal to provide our customers with an outstanding level of expertise and service that we would want to receive ourselves. Our staff has over 60 years combined experience, enabling us to deliver the highest level of service to you and your vehicle.

Here are a few tips to follow to make the most of your service experience:

Do your homework before taking your vehicle in for repairs or service.

• Follow the recommended service schedules.
• Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right, so don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

• Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
• Changes in acceleration, engine performance, gas mileage, fluid levels.
• Problems in handling, braking, steering, vibrations.
• Note when the problem occurs:
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

• Be prepared to describe the symptoms.
• Write a list of the symptoms that you can give to us.
• Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

• Ask as many questions as you need. Do not be embarrassed to request lay definitions.
• Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and informed of the problem, course of action, and costs before work begins.
• Before you leave, be sure you understand all shop policies regarding warranties and acceptable methods of payment.
• Don't forget to update your telephone number and address so we can contact you.